Emily G. Collection strives to please our customers with the best of our abilities! We want you to be super excited and pleased with your order/s! If for any reason you want to return an item bought from our website, we will joyfully exchange any item that is in like-new condition and unworn within 14 days of your original online purchase. No credits are available through online purchasing, only item exchange. Prior to sending back an item, please email to request a Return Authorization code. Securely package the item and send it back to us using a traceable method with the delivery service of your choice. We do not accept Cash-On-Delivery packages. To be eligible for a return, your Emily G. Collection item/s must be unworn (in the same condition as you received it) and have been purchased from our website.
Emily G. Collection
Att: Return Item
2505 4th Avenue East
Tuscaloosa, AL 220.127.116.11.1
Depending on your location, the delivery and exchange time may vary.
(If you are shipping an item/items over $50, you should use a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item).
FAQS FOR EMILY G. COLLECTION CUSTOMERS
Exchanges can be made within 14 days of the original online purchase. Availability of your desired replacement item is not guaranteed, but we will make every effort possible to ensure you are satisfied with an alternate item. If there is a problem with your exchange, we will contact you by way of phone or email to discuss/address possible solutions. Emily G. Collection strives to maintain the highest level of product quality and customer service. (Exchanges for defective merchandise must be exchanged for the same size, color, and style as the defective item.)
**Credit will not be issued for items that have been washed, altered, worn, or missing original tags.
Shipping may vary due to availability of merchandise. However, Emily G. Collection generally ships items that are in stock within 24-48 business hours. For swift and precise delivery, please make sure your personal information is accurate during checkout. Invalid credit card information and/or incorrect shipping address may delay your order. Orders are transported via USPS ground delivery. Generally all packages arrive 3-5 business days after being sent. A tracking number will be sent to the email you provided with your order.
To return your merchandise, mail your product to:
When you provide personal information to complete a transaction, which may include: verifying your credit card, placing an order, arranging for a delivery, or exchanging a purchase, we indicate that you agree to us collecting and using it for that particular purpose only. If we ask for your personal information for a secondary reason, mainly for marketing reasons, we will ask you for an approval, or provide you with an opportunity to disregard our request. If you decide you no longer want to receive emails or marketing discounts, email and we will gladly take your name off our mailing list.
To protect your personal information, Emily G. Collection takes sensible precautions and follows the best business practices to make sure your info is not altered, inappropriately lost, accessed, revealed, or destroyed.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of Emily G. Collection's designs, merchandise, services, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by Emily G. Collection.